Smarter Refund Handling for Card-Linked Offers

Fidel API has introduced new qualified refund webhooks to improve the handling of refunds in card-linked reward programs. These webhooks, transaction.refund.auth.qualified and transaction.refund.clearing.qualified, ensure that rewards are only reversed when the original transaction qualified for them, enhancing financial accuracy and reducing operational complexity. This advancement aims to offer more clarity and simplicity to users by providing specific data, such as cashback amounts and transaction details, which helps align program logic with customer spending. The new system is designed to strengthen customer relationships through consistent treatment and support the scalability of large, real-time reward programs. These enhancements are particularly beneficial for retailers, brands, financial institutions, and developers involved in card-linked loyalty or cashback programs. Existing users can transition to the new webhooks based on their reward model, while new users can integrate this feature as part of Fidel API's commitment to providing accurate and scalable infrastructure for card-linked rewards.

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