From Fern customer to Fern sales engineer

Adi David's journey to joining Fern was influenced by his previous role as a forward deployed engineer at a software analytics company, where he extensively used Fern for documentation and SDKs, particularly appreciating its role-based access control (RBAC) features. His positive experiences with the product and the collaborative environment at Fern led him to take on a sales engineering role, which allowed him to continue building features and supporting customers post-sale. At Fern, he encountered challenges similar to those he'd faced as a user, such as the inability to preview role-specific views before merging documentation changes. This led him to develop a new feature that allows customers to preview their docs site under specific roles or configurations without merging PRs. His role emphasizes autonomy, allowing him to transform customer requests and his own experiences into tangible product improvements, such as adding a config option to turn off the MCP server for authenticated sites, demonstrating his proactive approach to solving real-world problems.

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