Case Study: How Sharetown tackles logistics with Felt

Sharetown faces significant logistical challenges in managing return orders across the U.S. due to the complexity of coordinating thousands of field representatives. To effectively handle order loads and identify service bottlenecks, the sales management team requires a clear view of service coverage areas, while the recruiting team needs to onboard new reps to expand nationwide coverage. Prior to using Felt, Sharetown struggled with mapping service coverage and field representative data, as their previous tool frequently locked up when loading datasets, leading to delays in addressing crucial business questions.