Incident Response

Factory’s Incident Response feature connects its Droid agent to Slack alert channels from observability platforms such as Sentry, Rootly, Axiom, and Datadog, allowing it to autonomously investigate, triage, and potentially prepare fixes for incidents. The system conducts sessions on a configured persistent Droid computer, uses available repositories, environments, and monitoring tools, and reports findings within the original Slack thread so engineers can continue the response with retained context. It is designed to reduce time spent on noisy or duplicate alerts while creating a persistent runbook that records past root causes and response knowledge to improve future investigations. Teams can customize the automation with their own incident playbooks, connect MCPs and other tooling, choose monitored channels and session visibility, and run sessions through user or service accounts. Currently in preview, Factory says the feature has saved hundreds of on-call engineering hours and aims to help organizations keep incident management from becoming a bottleneck as software delivery becomes more automated.

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