How MTA uses Expo to keep New York City moving

The Metropolitan Transportation Authority (MTA) relies on Expo for its mobile strategy to ensure the seamless operation of its transit system, emphasizing over-the-air (OTA) updates to swiftly address any software issues without delaying commuter services. The MTA's digital services team, functioning like a startup within the massive transit agency, is small but effective, managing two public-facing apps and other digital tools for over 350,000 daily users. These apps, developed using React Native and Expo, serve both city commuters and those traveling outside the city, with features like trip planning and ticket purchasing. The choice of Expo, led by digital services head Will Fisher, was driven by its OTA capabilities, which allow the team to fix critical bugs rapidly, minimizing disruptions. By using Expo's tools like EAS Update and EAS Build, the MTA can maintain high service standards and avoid prolonged downtime. The recent release of an updated Subway and Bus app promises faster iterations and improved system consistency, and the MTA is actively seeking new talent to enhance its digital offerings further.

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