Agents Can Handle Billing, Actually

exe describes a billing architecture designed to isolate stable, rules-driven usage reconciliation from a more complex control plane handling subscriptions, plan changes, and payment actions. Most billing events are recorded as database facts, processed by reconciliation workers, and sent to Stripe as invoice line items, while Account and Account Plan models connect customer-facing billing states to an internal pricing catalog. This structure allowed the company to use agents to implement a major new pricing model in roughly a month, including Stripe configuration, usage tracking, plan upgrades, and pricing-page updates. After launching a compute-based Work plan with a $150 monthly minimum, the company observed a decline in team signups, analyzed the issue, and used agents to quickly reduce the price and introduce a three-month promotional discount, after which signups recovered. The account argues that billing changes can be made more safely and rapidly with agents when the underlying system is deliberately modular and well-defined.

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