How to Go From Proactive Device Management to Continuous Resilience

By 2026, managing large fleets of kiosks, POS systems, and handheld devices will necessitate hands-off device management workflows, emphasizing the shift from reactive to proactive and ultimately to continuous device resilience strategies. Reactive management, which involves fixing issues as they arise, is inefficient for enterprise devices, prompting the need for proactive measures that prevent problems before they occur through online status checks and real-time monitoring. Continuous Device Resilience (CDR) goes further by treating devices as critical digital infrastructure, akin to cloud services, allowing for automated issue remediation and maintaining a unified device state. Key principles of CDR include deploying devices like infrastructure objects, managing by exception to reduce alert fatigue, maintaining device state with automated drift control, flowing updates using DevOps principles, and unifying management across platforms to break down silos and reduce toolchain sprawl. The adoption of CDR aims to accelerate hardware deployments, lower costs, reduce downtime, enhance security, and improve responsiveness to customer feedback, ultimately transforming device management into a streamlined, proactive process.

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