Company
Date Published
Author
-
Word count
804
Language
English
Hacker News points
None

Summary

Self-ordering kiosks are becoming increasingly important for restaurants to address challenges such as labor shortages, supply chain issues, and shifting consumer behaviors. A self-ordering kiosk is a standalone machine with a large touchscreen that allows customers to view the menu, select items, and pay without interacting with a cashier. Implementing kiosks can benefit restaurants by allowing employees to focus on customer service, providing faster service, increasing ticket sizes, enabling contactless ordering, and gaining insights into customer buying patterns. Kiosks can be combined with mobile ordering and payment, offering more options for customers and providing benefits such as faster checkout, upselling through dynamic promotions, and loyalty program integration. Restaurants should consider implementing kiosks to stay ahead of the changing market and adapt to new challenges, but also carefully evaluate hardware and software compatibility before making a decision.