Webinar Recap: How Cars24 Automates 3+ Million Minutes of Sales Calls with Voice AI

Cars24, a prominent used-car marketplace in India, UAE, and Australia, has effectively implemented a voice AI system to manage over 3 million minutes of sales calls in 13 languages, significantly enhancing their sales process. By integrating this technology, Cars24 has automated 25% of its call volume, reduced calling costs by 50%, and improved customer experiences by minimizing wait times and ensuring seamless call transitions. These voice agents conduct negotiations and handle objections in the customer's preferred language, which has been shown to increase conversion rates. The company employs a multi-agent orchestration strategy, dividing customer interactions into manageable segments to maintain context and reduce latency, using platforms like ElevenLabs Agents for speech-to-text and text-to-speech processing. Cars24's strategic approach to AI implementation, which includes starting with low-risk use cases and gradually scaling up, has resulted in a 30-40% increase in conversions and improved customer satisfaction.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.