Valiant Finance deploys ElevenLabs across customer support and campaign production

Valiant Finance, an Australian company connecting small and medium-sized businesses with over 90 lending partners, has integrated ElevenLabs' voice solutions to enhance its customer interactions and streamline its lending process. By employing tools like ElevenAgents and ElevenCreative, Valiant has improved after-hours service with a voice agent named Sophia, who handles 29% of after-hours calls, ensuring no customer inquiries are lost overnight. The marketing team has also expedited the production of radio campaigns, creating 10 ad variants in one week, significantly reducing costs and time. With an ongoing partnership with ElevenLabs, Valiant aims to reduce administrative tasks and enhance broker training through internal simulation tools, while also developing an in-hours agent to match previously unsupported customers with new financing options as their lending panel continues to expand.

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