Twilio has integrated ElevenLabs’ generative AI voice technology into its Communication Platform as a Service (CPaaS), specifically enhancing the capabilities of ConversationRelay. This collaboration enables businesses and developers to create conversational AI voice interactions that sound more human and expressive, with the ability to respond in real time. Traditional text-to-speech solutions often lack emotional depth, but ElevenLabs’ AI voices overcome these limitations by adapting to context, sentiment, and pacing, with model latency as low as 75 milliseconds. This allows for dynamic, natural-feeling conversations that can be customized for multilingual and industry-specific needs. The integration is poised to transform voice communication by delivering expressive, human-like speech, enhancing real-time interactions, and allowing for personalized voice experiences, marking a significant step forward in the use of AI voice technology in digital communication.