Trinity Logistics gets 25% higher margins when using ElevenAgents

Trinity Logistics, a nationwide third-party logistics provider known for its people-centric culture, adopted ElevenLabs’ ElevenAgents to automate inbound carrier calls involving freight-rate negotiations and load bookings. Seeking to reduce rising costs from an external automation vendor, Trinity brought the workflow in-house, carefully migrating teams without disrupting operations and integrating the platform with its transportation management system. The deployment maintained a 4% booking rate comparable to the prior system while increasing margins on automated shipments by 25%, lowering per-minute platform costs by 40%, and handling about 30,000 inbound calls and 1,000 booked shipments each month. ElevenAgents now manages an estimated 60–70% of carrier calls before human involvement, substantially reducing weekend call volume for after-hours staff and allowing employees to focus on exceptions, proactive freight booking, and carrier relationships. Trinity plans to explore additional AI applications, including call filtering and customer support, while positioning automation as a tool that supports rather than replaces its workforce.

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