Sharpen, a cloud contact center as a service (CCaaS) platform, has integrated ElevenLabs' Agents Platform to enhance its operations with AI voice agents capable of managing customer conversations comprehensively. By embedding these AI agents into their infrastructure, Sharpen aims to simplify contact center operations and improve caller experiences, offering a flexible solution that can operate independently, integrate with existing providers, or function directly on Sharpen's platform. These AI voice agents are equipped with full contextual awareness, allowing seamless transitions to human agents without information loss, thus enhancing customer satisfaction and workflow efficiency. This initiative represents one of the first native deployments of agentic AI within a CCaaS platform and underscores Sharpen's mission to leverage AI for improving customer interactions and employee performance, marking a significant step towards scalable, automated customer service solutions.