Company
Date Published
Author
Ignaz Kowalczuk
Word count
561
Language
English
Hacker News points
None

Summary

EliseAI, in partnership with ElevenLabs, has revolutionized healthcare communication by deploying AI voice agents across various healthcare sectors in the U.S., thereby enhancing patient scheduling and accessibility. These AI agents, which sound remarkably natural and can converse fluently in multiple languages, address the common frustration of complex phone systems and long hold times, enabling healthcare professionals to focus more on in-person care. Notably, the system's adoption has proven effective, with 85% of callers unaware they are interacting with AI and 95% of those who do realize still completing their calls. This innovation is particularly impactful for non-English speakers, with agents available in numerous languages, including Spanish, which significantly benefits diverse communities, especially in the Southern U.S. The implementation has led to a 66% reduction in call costs and 88% of calls being entirely managed by AI, resulting in improved patient outcomes and increased healthcare access, particularly in rural areas. EliseAI's continued refinement and expansion of its AI capabilities suggest a promising future for AI-driven enhancements in healthcare administration, emphasizing a more patient-centric communication model.