How we scaled inbound sales with an AI SDR that qualifies 76% of leads end-to-end

ElevenLabs has developed an AI-powered sales development representative (SDR) named Jon, designed to streamline the inbound sales process by qualifying leads and booking meetings in real-time. Available 24/7 in over 30 languages, Jon uses a combination of behavior prompts, capabilities, and data management to operate with the efficiency of a human SDR. Since its deployment, the AI SDR has managed to qualify 78% of leads without human intervention, significantly reducing response times and allowing the sales team to focus on high-priority opportunities. Although some false positives occur, this is preferred over missing potential enterprise opportunities. With an average customer satisfaction score of 8.7, the AI SDR has been positively received, and plans are underway to enhance its capabilities further, including handling more complex conversations and expanding into outbound sales. This technological advancement represents a shift towards conversational AI, with the potential to make voice the primary interface for technology.

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