How Deutsche Telekom brings voice AI across its business

Deutsche Telekom has partnered with ElevenLabs to deploy AI voice technology across consumer products, contact centers, and telecommunications network infrastructure. Announced at Mobile World Congress in March 2026, the network-integrated Magenta AI Call Assistant is designed to work on any mobile phone call and provide real-time contextual help, live translation, and call summaries accessible through the Magenta app. The collaboration also uses ElevenLabs’ low-latency, high-concurrency voice technology to make automated customer service sound more natural, with Deutsche Telekom reporting that more customers allow AI agents to address their requests. Since beginning in early 2025, the partnership has introduced app features including AI-generated news podcasts through GenFM, interactions with historical figures, and ElevenReader Ultra for audiobooks and text-to-speech in selected markets. ElevenLabs engineers have worked closely and often on-site with Deutsche Telekom’s teams to support carrier-grade integration, as the companies continue expanding the use of voice AI throughout the business.

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