Guardrails 2.0: A redesigned control layer in ElevenAgents

Guardrails 2.0 in ElevenAgents introduces a redesigned control layer designed to enhance the safety and compliance of voice agents in enterprise deployments. As voice agents are increasingly used across various domains such as support, sales, and marketing, this system provides a multi-layered defense mechanism to ensure that agents remain safe, on-brand, and compliant. The control structure comprises system prompt hardening, user input validation, and agent response validation to manage unpredictable agent behavior and user manipulation. The system's pre-built and custom guardrails reinforce directive compliance, detect and block security risks, and allow for precise control over content sensitivity. Additionally, it offers options for handling policy violations and includes features such as conversation history redaction for privacy and compliance. These tools are part of a comprehensive trust and safety framework that supports enterprise-scale agent deployments, offering features like Zero Retention Mode and the potential for AIUC-1 certification, enhancing the overall reliability and accountability of AI voice agents.

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