Company
Date Published
Author
Ruta Bhatt
Word count
612
Language
English
Hacker News points
None

Summary

Funding Societies, Southeast Asia's largest SME digital financing platform, partnered with ElevenLabs to automate their sales outreach using Conversational AI with custom multilingual voice agents. This collaboration allows Funding Societies to make over 1,000 daily outbound calls across different countries and languages, with AI handling initial interactions and human agents engaging only after qualification. The AI uses voice cloning technology to maintain brand consistency by replicating the tone and professionalism of live agents. ElevenLabs was chosen for its expressive, realistic speech and rapid integration, ensuring low latency and high-quality interactions. The AI system not only handles sales calls but also expands into payment reminders and post-loan engagement, creating a scalable communication framework that allows human teams to focus on more complex tasks.