Equal builds human-like AI call screening with ElevenLabs

Equal, an AI company, has developed an AI assistant that handles over 600,000 calls daily for more than 300,000 users across India, functioning as a virtual personal secretary by managing, screening, and routing phone calls based on the caller's intent. Key to its success is the natural-sounding voice provided by ElevenLabs Text to Speech, which ensures callers perceive the assistant as a real person, facilitating engagement and preventing hang-ups. This collaboration has allowed Equal to offer multilingual support with accurate Indian accents and the ability to express emotion, thus enhancing the user experience. The seamless integration and ongoing optimization of voice quality and performance are crucial as Equal continues to refine its product, ensuring the AI assistant delivers reliable, expressive, and low-latency conversations, which are essential for maintaining the company's high performance and reliability standards.

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