ElevenLabs — Introducing batch calling for Conversational AI

ElevenLabs has introduced a new batch calling feature for its Conversational AI platform, designed to automate and scale outbound voice communications, addressing the challenges of manual outbound calling. This feature allows the simultaneous initiation of multiple outbound calls, facilitating tasks such as sending alerts, conducting surveys, or delivering personalized messages with greater speed and consistency. It supports integration with existing telephony setups via Twilio or SIP trunking and offers advantages like increased call capacity, personalized communication through dynamic variables, resource optimization by reducing manual dialing, and consistent message delivery using AI agents. Key functionalities include recipient list uploads, dynamic variable integration, AI agent selection, scheduling options, real-time monitoring, detailed reporting, and API access for automated workflow management. Users are guided to ensure phone number connectivity and refer to documentation for setup and operational guidance.

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