ElevenLabs — How Convin added AI calling to its contact center platform

Convin has integrated ElevenLabs' advanced text-to-speech technology into its contact center platform, enhancing its AI voice agents to deliver natural and expressive conversations. This integration addresses the challenge of making AI-powered phone interactions feel engaging and emotionally nuanced, countering the often robotic nature of traditional voice agents. The seamless deployment, facilitated by ElevenLabs' flexible API and support, has led to a 27% increase in customer satisfaction (CSAT) as customers have responded positively to the human-like quality of the AI voices. This development underscores how well-executed AI can enhance rather than diminish customer interactions, setting a new standard for customer engagement by combining human-like engagement with AI efficiency.

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