ElevenLabs — Freedom Forever cuts customer support costs by 90% using ElevenLabs Agents

Freedom Forever, a leading U.S. residential solar installation company, successfully reduced its cost per support call by 90% and eliminated hold times by adopting ElevenLabs' unified agents platform. This change addressed the challenges of high call volumes and seasonal demand spikes, which previously led to inconsistent call handling and long wait times. By implementing ElevenLabs' natural, low-latency voice interactions with integrated routing and testing tools, Freedom Forever improved operational reliability and freed human operators to tackle more complex tasks. The transition from prototype to production took place in just one week, with the system now efficiently managing calls in both English and Spanish, including Puerto Rican dialects. This upgrade decreased call abandonment rates by 98% and provided instant responses, significantly enhancing customer support performance. Additionally, Freedom Forever is exploring the use of outbound sales agents to bolster its sales efforts and improve lead engagement.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.