ElevenLabs and Deloitte to transform customer experience

ElevenLabs has partnered with Deloitte to enhance customer experience through the use of intelligent omnichannel agents, marking their first collaboration with a Big Four firm. This strategic partnership merges ElevenLabs' Agents platform with Deloitte's consulting expertise, aiming to transform customer experience, sales, and internal operations by deploying production-ready conversational agents that integrate with enterprise systems. The collaboration focuses on developing propositions for high-value customer journeys, such as customer service and collections, using ElevenLabs' technology for reliable automation at scale, supported by Deloitte's strategic, design, and operational transformation capabilities. The partnership will produce customer experience accelerators, including industry agent blueprints and standardized integration patterns, to help enterprises implement these solutions efficiently and effectively. Key figures from both companies emphasize the potential of this partnership to enable organizations to embed agentic AI into core processes, ensuring scalability, governance, and long-term value.

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