eDreams ODIGEO powers conversational travel with ElevenAgents

eDreams ODIGEO (eDO), a leading travel subscription platform, is revolutionizing the travel experience by integrating advanced AI technologies powered by ElevenLabs into its customer support services, resulting in significant improvements in operational efficiency and customer satisfaction. The company has transitioned from traditional telephony models to a sophisticated conversational environment that utilizes high-fidelity voice synthesis to manage inquiries in five core languages. This agentic architecture allows for intelligent voice agents to autonomously recognize customer intent, resolve common queries, and seamlessly hand off complex issues to human specialists when necessary. The deployment has led to a double-digit increase in resolution speed and a reduction in transfer rates, enhancing the efficiency of their global operations. As eDO aims to expand its Prime membership to over 13 million by 2030, it continues to enhance its AI capabilities, with over 30% of its new code generated by AI, positioning it at the forefront of delivering a seamless, AI-driven travel experience.

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