Deliveroo partners with ElevenLabs to enhance rider and restaurant experience

Deliveroo has partnered with ElevenLabs to enhance its operational efficiency and improve experiences for riders, restaurants, and consumers by integrating AI automation. This collaboration has introduced an automated voice agent that improves the rider onboarding process by re-engaging applicants who become inactive, resulting in increased engagement and reduced manual workload for operations teams. Additionally, the voice agent is used to verify restaurant operational status, achieving a 75% success rate and eliminating the need for thousands of manual calls, thereby allowing the team to focus on more strategic tasks. Furthermore, the partnership has facilitated the activation of Rider Check-In tags, a tool to streamline the order handover process, by proactively contacting partner sites, leading to an 86% contact rate and improved communications. The implementation of ElevenLabs agents has thus provided Deliveroo with real-time network visibility and enhanced operational efficiency, demonstrating the impact of intelligent automation on business processes.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.