Beam improves access to social services with ElevenAgents

Beam, a company supporting frontline social services teams across five countries, has significantly enhanced service delivery by integrating ElevenLabs' technologies, including ElevenAgents, transcription, and translation capabilities. ElevenAgents provides a 24/7 phone line to handle time-critical social service cases, allowing high-risk situations to be flagged for human intervention, while routine inquiries are resolved immediately. This deployment has led to a 50% reduction in call handling time and 20% time savings for workers by automating meeting documentation, thereby allowing them to focus more on direct service. Additionally, Beam's use of real-time translation services ensures accessibility and inclusivity for diverse communities, removing language barriers in social services. The integration of these technologies not only improves efficiency but also supports a more human-centric approach to social service delivery, as Beam aims to expand and localize its services further while maintaining high standards of security and emotional sensitivity.

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