Banner Health Selects ElevenAgents for Patient Care Calls

ElevenLabs has deployed its ElevenAgents conversational voice AI at Banner Health, a large nonprofit integrated health system, beginning with primary care scheduling. The agents answer inbound patient calls around the clock without hold queues, can schedule, reschedule, and cancel appointments within Banner’s electronic medical record, and transfer callers to human staff with relevant context when needed. Banner says the system is designed to free patient-access teams to focus on more complex needs while making care easier to reach at any hour. The deployment operates under Banner’s AI governance framework with HIPAA compliance, enterprise security, real-time oversight, and built-in human escalation, reflecting the organizations’ emphasis on accessibility, reliability, privacy, and patient trust.

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