Alpha Bank expands its collaboration with ElevenLabs

Alpha Bank is collaborating with ElevenLabs to enhance customer experience through AI integration in its digital channels and call centers, developing a voice agent that offers a distinctive identity and supports Greek and English natural conversations. This innovation, built on ElevenAgents, aims to streamline customer interactions, providing fast and convenient service while connecting customers to specialized advisors as needed. Alpha Bank plans to broaden this initiative across its e-banking and mobile platforms, with the ultimate goal of delivering a seamless, intuitive customer experience that aligns with the bank's identity. Both Vassilios Psaltis, CEO of Alpha Bank, and Mati Staniszewski, Co-Founder of ElevenLabs, express enthusiasm for the partnership, noting its significance in the European banking sector.

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