Allegro deploys ElevenAgents to serve 20M+ shoppers

Allegro, a Polish e-commerce marketplace serving more than 20 million active buyers in Central Europe, is introducing an ElevenAgents voice agent for its delivery support hotlines to provide immediate, around-the-clock answers to routine customer questions. The system focuses on frequent delivery and parcel-locker inquiries, such as package arrival times or locker-related issues, while transferring more complex cases to human agents with collected tracking information and a conversation summary. Built on ElevenLabs’ multi-agent architecture, the service uses specialized agents for distinct scenarios to keep interactions focused and accurate. The initial rollout covers Allegro Delivery, Allegro One, and One Box, including a multi-carrier network of over 36,000 parcel lockers in Poland, and represents the first stage of Allegro’s partnership with ElevenLabs.

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