Why developers are putting customer experience first

Developers are increasingly positioned at the forefront of enhancing customer experience (CX) in the digital age, largely due to the growing reliance on technology for everyday activities such as online shopping and virtual meetings. As customers demand seamless and high-performing applications, developers must adopt a customer-first approach to remain competitive and build brand trust. This involves not only creating reliable and scalable applications but also actively monitoring and improving application performance through tools like Application Performance Monitoring (APM). By embracing this responsibility, developers can effectively address friction points in user experience, ensuring their applications meet user expectations and contribute to organizational success. The adoption of DevOps principles, including the collection of telemetry data and continuous analysis, is crucial in maintaining application performance and delivering consistent digital experiences. Ultimately, a CX-first approach not only benefits customers but also enhances developers' roles within their organizations, emphasizing their importance in driving business success.