Government agencies are under pressure to enhance customer service experiences, especially digitally, as consumer expectations grow. The U.S. federal government aims to deliver customer experiences comparable to leading consumer services by connecting citizens with relevant data and improving digital interactions. However, the public sector faces unique challenges such as serving diverse populations, dealing with accessibility issues, and navigating complex data systems. Generative AI emerges as a potential solution, promising to streamline customer service by providing faster, more personalized support through tools like Retrieval Augmented Generation (RAG) and advanced search capabilities. Elastic's Search AI Platform leverages generative AI to enhance self-service options, reduce support time, and offer unified data insights, ultimately improving customer interactions and trust in government services. The platform facilitates the integration of contextual data with AI applications, enabling efficient and secure information retrieval that can transform government customer support.