Elastic has expanded its Knowledge Center and Support Hub to provide enhanced support and resources for all Elastic Cloud users, allowing them to access technical support during cloud trials and raise billing cases. The initiative aims to prioritize user success by offering articles authored by internal experts, such as support engineers and solution architects, to help users optimize, scale, and troubleshoot their deployments. Previously available only to paying customers in the Gold tier or above, the support hub is now accessible to all Elastic Cloud accounts, making it a centralized source for product documentation and blogs. A content-first homepage experience in the Support Hub provides personalized recommendations, and the OmniSearch feature, built on Elasticsearch, allows users to search across all resources from a single bar. Elastic is committed to continuously improving its resources and plans to add new topics and insights to the Knowledge Center, encouraging user engagement through feedback and community interaction.