Elastic has integrated Salesforce Community Cloud with Elastic Cloud to enhance customer support operations. The team moved their support portal from Zendesk to Salesforce, enabling the use of Elasticsearch to create a recommendations engine for knowledge base articles. This engine suggests content based on the case subject and the customer's platform, improving the support experience. The integration involved setting up a small Elastic Cloud cluster, and the framework developed is reusable for future applications. They plan to expand the integration by indexing more content sources and support interactions into Elasticsearch. Elastic invites engineers interested in this project to join their team.