Quantifying the value of AI-powered observability

In a study commissioned by Elastic and conducted by Forrester, organizations utilizing Elastic's AI-powered observability solution reported a 243% return on investment and $1.2 million in savings over three years. The research, which involved interviews with representatives from five different organizations, highlighted significant benefits such as an 85% reduction in time spent on monitoring and incident resolution, a 90% increase in data analyst efficiency, and $2 million in additional profit due to improved customer retention. The study constructed a composite model of an online services organization to demonstrate these impacts, showcasing how adopting a unified full-stack observability platform can enhance visibility, reduce costs, and improve collaboration and customer experience across an organization's tech ecosystem.