Tiffany Witwer, the Head of Customer Success at Elastic, transitioned from a career in civil engineering to customer success, driven by her interest in solving problems and building relationships. With a background in biological engineering and civil engineering, she initially worked on stormwater runoff projects and later moved into a pre-sales systems engineer role at a business analytics and software company. Over time, her passion for working with clients led her to focus on customer success, where she now ensures that customers derive the most value from Elastic's search-powered solutions. Tiffany emphasizes the importance of clear communication, empathy, and understanding customer perspectives to achieve successful outcomes. She believes in defining success collaboratively and fostering genuine connections, which has been central to her professional journey.