inq., a Pan-African cloud-based digital service provider operating in six countries, embarked on a digital transformation journey with Elastic to centralize and enhance its network monitoring across a geographically distributed infrastructure. Initially seeking a singular platform for diverse applications and environments, inq. leveraged Elastic’s scalable and customizable architecture to address the complexities of managing multiple monitoring tools and isolated databases. By deploying distributed Logstash and customizing Kibana dashboards, inq. achieved improved visibility and efficiency in monitoring its extensive network infrastructure, including routers, switches, and wireless stations. This transformation not only facilitated internal network management but also enhanced customer experience by integrating single-sign-on capabilities for network utilization insights. As a result, inq. expanded its use of Elastic to include Security Information and Event Management (SIEM) for predictive analytics and revenue capture, thereby positioning itself as the first Elastic Managed Security Service Provider (MSSP) partner in Sub-Saharan Africa, with plans to extend similar benefits to its customers and partners.