Getting Help on Elastic Community Channels

The Elastic community offers a vibrant platform for developers, security practitioners, and product owners to connect and seek technical help, with popular channels including the Elastic Slack Community, Discuss forums, Meetups, and YouTube. As the Slack workspace surpasses 15,000 members and hosts over 35,000 discussions, it provides a space for real-time conversations, although it lacks searchability and has message storage limitations. Meanwhile, the Discuss forum allows for detailed, searchable queries that may receive direct responses from Elastic experts. Newcomers are advised to include specific details in their queries, such as product version and usage steps, to facilitate comprehensive answers. While neither channel guarantees a service level agreement, users are encouraged to adhere to the Elastic Community Code of Conduct and refrain from tagging individuals. For customers requiring immediate assistance, the support.elastic.co platform is recommended.