Elastic has launched its new Support Assistant, a generative AI-powered chat tool, which is now available to all Elastic customers and trial users through the Support Hub. Designed to provide technical support across all Elastic products, the Support Assistant utilizes a retrieval-augmented architecture to deliver accurate and contextually relevant answers by summarizing content from product documentation, blogs, and a knowledge base. It aids users in troubleshooting configurations, performance tuning, upgrades, security, compliance, monitoring, alerting, and custom integrations without requiring specific deployment versions or subscription levels. Elastic emphasizes the need for users to verify responses against source documentation due to the potential variability of AI-generated answers. The company continues to refine the accuracy of the Support Assistant, encouraging feedback to shape future improvements, while also advising caution when using AI tools with sensitive information.