Vandis, a New York-based technology reseller specializing in infrastructure services, successfully transitioned its Elasticsearch deployment from proof-of-concept to production within a tight eight-day timeframe, thanks to the close collaboration between Ryan Young, Vandis' Director of Engineering, and Jason Bryan, an Elastic Support Engineer. The support model at Elastic, characterized by personalized and proactive assistance, enabled Ryan to efficiently manage the deployment process, even while working remotely during the holidays. Jason's in-depth knowledge of the Vandis environment facilitated tailored solutions and fostered a strong, trust-based relationship that Ryan described as having an additional team member. The engagement exemplified the benefits of direct access to Elastic's engineering resources, allowing Vandis to address specific needs and expedite the implementation of desired features, significantly easing Ryan's workload and contributing to the project's success. Part 2 of the interview promises further insights into Vandis' utilization of additional Elasticsearch features such as Shield and Packetbeat.