Findings from the 2026 Forrester TEI for Elastic Observability

A Forrester Consulting Total Economic Impact study commissioned by Elastic examined five enterprises that adopted Elastic Observability, modeling their experiences as a $10 billion-revenue organization with 25 million customers. Participants reported that fragmented telemetry tools, rising storage costs, incomplete monitoring, and reactive incident response had contributed to extended outages and slow mean time to resolution. By consolidating observability functions such as logs, metrics, traces, application performance monitoring, anomaly detection, root-cause analysis, and AI assistance into Elastic’s platform, the composite organization was estimated to reduce system downtime by up to 75% by the third year, protect $15.2 million in at-risk revenue over three years, cut SRE monitoring and incident-resolution time by 95%, save 263,983 developer hours, and reduce observability infrastructure costs by 70% through data tiering, compression, and tool consolidation. The study also attributed a 0.6% customer-retention improvement to the shift toward proactive detection and faster incident resolution, while noting that future Elastic features remain subject to the company’s discretion.

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