Expedient, a full-stack cloud service provider, leverages Elastic Observability to enhance its management and monitoring services, offering better insights and responses to client issues. Elastic Observability, a comprehensive solution that integrates AI and retrieval augmented generation (RAG), provides full-stack observability by unifying logs, metrics, traces, and business data, enabling organizations to understand the context and impact of system issues. This approach addresses the growing complexity of IT environments shaped by cloud computing, IoT, and distributed architectures. While only 14% of organizations have mature observability capabilities, many are turning to managed service providers (MSPs) like Expedient to outsource these needs, benefiting from scalable solutions that allow businesses to focus on core operations. Expedient uses Elastic to power a range of services, including improved alerting, endpoint security, and SIEM, while also addressing challenges related to tool silos and disparate views. Through Elastic, clients gain better visibility without needing direct network connectivity, which enhances security and operational efficiency. Additionally, Expedient's integration of Elastic's capabilities extends beyond observability, blending security and management functions to streamline operations and foster growth in client IT environments.