ElasticGPT: Empowering our workforce with generative AI

Elastic has introduced ElasticGPT, an internal generative AI assistant designed to enhance employee productivity by enabling quick access to relevant information. Built on the Search AI Platform, ElasticGPT integrates Elasticsearch, a vector database, enterprise connectors, and other tools to retrieve contextually relevant data from proprietary sources like Confluence and ServiceNow. The development of ElasticGPT involved creating a robust data strategy to ensure accuracy and relevance, addressing challenges like data governance and security. The tool has been successfully implemented across various business functions, including HR, IT, and sales, and has demonstrated significant efficiency gains by reducing redundant queries and support tickets. Moving forward, Elastic plans to expand its knowledge base, develop function-specific models, and incorporate automation to further streamline workflows. Elastic emphasizes the importance of establishing guidelines and frameworks for generative AI to protect sensitive data and align development with organizational goals.