Elastic wins 2025 Best Use of AI for Assisted Support
Blog post from Elastic
Elastic has been awarded the 2025 Best Use of AI for Assisted Support by SupportLogic in the Support Experience AI Awards, recognizing its innovative integration of AI into customer and agent workflows. The award highlights the impact of Elastic's AI-powered Support Assistant, which has been built on the company's Search AI Platform to enhance digital self-service and improve response times. Since its launch, Elastic has seen a 49% growth in digital support usage, a 6x increase in case deflection, a 130% rise in knowledge article creation, and a 23% improvement in response times. The Support Assistant allows support engineers to focus on complex tasks by providing efficient solutions to customer queries, demonstrating AI's potential to transform assisted support into a strategic advantage for businesses. Elastic plans to continue expanding its AI-driven capabilities to further improve customer experiences and operational efficiency.
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
|---|---|---|---|---|---|
| Real-time | 1 | 4,065 | 968 | 231 | -6% |
| Vector Search | 1 | 1,504 | 310 | 125 | -10% |
Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.