eGlobal, a leader in credit card transactions, undertook a digital transformation using Elastic to overcome barriers posed by its legacy systems, aiming to increase revenue by retaining and attracting clients while enhancing its products and services. Partnering with Nrich, eGlobal leveraged Elastic to optimize resources, reduce operational costs, and achieve real-time analytics, which have dramatically improved business processes and customer experiences. The implementation of Elastic has enabled eGlobal to process up to 500 transactions per second, detect issues 50% faster, and reduce training times by 80%, all while allowing for dynamic data visualization with Kibana dashboards. This transformation not only met eGlobal's strategic objectives but also instilled confidence across divisions, facilitating faster and more cost-effective solutions for external clients and contributing to increased customer satisfaction and reduced costs.