Creating a custom ServiceNow incident report dashboard in Kibana Canvas
Blog post from Elastic
The final part of a series on integrating the Elastic Stack with ServiceNow for incident management explores creating a custom incident report dashboard using Canvas. Building upon the previous setup where ServiceNow incidents are synchronized with Elasticsearch, this post guides users through crafting a visually appealing and informative interface. The dashboard includes various metrics such as Mean Time to Acknowledge (MTTA), Mean Time to Resolve (MTTR), and Mean Time Between Failures (MTBF), providing insights into application health and incident status. By leveraging Canvas expressions and Elasticsearch SQL queries, users can create dynamic elements like data tables, metrics, and charts to visualize incident data. This integration ensures real-time data analysis and visualization, offering a unified view of incident management without needing additional tools. The guide also encourages experimentation, suggesting further enhancements like linking to other Kibana apps or dashboards to streamline root cause analysis, and highlights Elastic Cloud's offerings for a comprehensive search experience.
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