Company
Date Published
Author
Matthew Houghton
Word count
1406
Language
-
Hacker News points
None

Summary

CDL, a leading UK tech firm, utilizes innovative data solutions to process vast amounts of consumer data for high-volume retail operations, helping industries combat fraud and understand consumer habits. By leveraging the Elastic Stack, CDL has developed Hummingbird, a high-speed data analytics solution that provides real-time insights into consumer behavior and fraud prevention. The firm employed Canvas to visualize key performance indicators (KPIs) in a more business-friendly manner, improving the monitoring of metrics relevant to management audiences. Canvas dashboards were created to enhance visibility into service KPIs and transaction journeys within Hummingbird, showcasing metrics such as response times and the number of requests processed. This visualization capability has been expanded to tackle insurance fraud by identifying real-time changes in consumer data entries. CDL's consistent application of branding elements across dashboards ensures a recognizable and cohesive customer experience, aligning with the company's strategy to utilize technologies like machine learning and AI to meet digital consumer expectations.