Inwatec ApS, a Danish robotics company focusing on automating industrial laundry workflows, has integrated Elastic Cloud on AWS to enhance its operations and customer service. Inwatec's innovative machinery, which sorts laundry items and prevents foreign objects from entering washing machines, serves clients across Europe, Asia, and America. By implementing Elastic, Inwatec improved its log collection process, allowing rapid insights into operational performance, which aids in resolving issues and minimizing downtime. The system enables plant managers to access real-time and historical performance metrics, eliminating the need for manual data entry. Elastic also supports Inwatec's customer service by streamlining troubleshooting and optimizing spare part logistics. Looking forward, Inwatec plans to use Elastic for predictive maintenance to proactively address potential system failures, thereby enhancing service efficiency and product innovation.