End-user experience monitoring (EUEM) has become increasingly critical for IT operations (ITOps) teams as organizations strive to enhance their digital experience amidst a growing online presence. EUEM evaluates digital interactions from the user's perspective, providing insights into user behavior, identifying friction points, and enabling proactive resolution of issues before users notice them. While traditionally IT monitoring focused on isolated aspects like network or application performance, EUEM offers comprehensive visibility into the overall user experience, integrating methods such as synthetic monitoring, real user monitoring (RUM), JavaScript injection, and device performance monitoring. The challenges of partial visibility and false positives in traditional monitoring are addressed by EUEM, which connects user journeys and root causes, fostering better internal collaboration and communication with business stakeholders. Moreover, EUEM helps assess third-party impacts on user experience, uncover shadow IT, and track remote infrastructure usage, ultimately aiding organizations in achieving business KPIs and innovation goals. Solutions like Dynatrace's AI-driven platform exemplify how centralized digital experience monitoring can enhance user satisfaction and business outcomes by providing precise, automated insights and end-to-end observability.