Session replay technology serves as a powerful tool for organizations to enhance user experience and improve business outcomes by providing detailed insights into user interactions on websites and mobile applications. By creating anonymized video-like recordings of user sessions, these tools allow analysts to understand user behavior, identify pain points, and address issues such as "rage clicks" where users rapidly click out of frustration. Session replay captures every interaction, from mouse movements to keystrokes, by recording changes to the document object model (DOM), ensuring a comprehensive recreation of the user experience. The benefits of session replay include increased understanding of user challenges, quicker response times to issues, improved analytic context, and enhanced customer satisfaction. Moreover, they assist in optimizing conversion rates, improving user onboarding, and enhancing error correction by providing a clear visual context that traditional statistical analysis tools may lack. Privacy remains a crucial consideration, requiring companies to notify users and enable them to opt in or out, while ensuring sensitive data is masked. Dynatrace's session replay solution exemplifies the integration of this technology, offering AI-driven insights and robust privacy measures to support both business and IT goals in a cohesive manner.