Mean time to repair (MTTR) is a critical metric for DevOps and ITOps teams, encompassing various aspects such as mean time to respond, resolve, and recovery, which are essential for managing and reducing system outages. These metrics, alongside others like mean time to detect (MTTD), mean time to acknowledge (MTTA), mean time to failure (MTTF), and mean time between failures (MTBF), play a crucial role in measuring and improving the reliability and efficiency of incident management processes. A 2022 Outage Analysis report highlighted the increasing financial consequences of outages, emphasizing the importance of these metrics in minimizing downtime and maintaining service continuity. MTTR and related metrics are integral to the four stages of IT incident management: identification, containment, resolution, and maintenance, and they help organizations anticipate issues, respond promptly, and implement sustainable fixes. Advanced tools like the Dynatrace Software Intelligence platform leverage artificial intelligence and automation to enhance incident management by providing real-time monitoring, root-cause analysis, and automated responses, ultimately improving metrics like MTTR and supporting the broader goals of site reliability engineering (SRE).